Crestron has released a solution to resolve boot-up issues that some customers have experienced with the Crestron Flex conferencing system.

Some systems have experienced a message during the boot-up process stating, "No Hard Drive Detected" or, in the case of a Self-Diagnostic test failure, "self-test did not complete." Crestron has identified and corrected the root cause and released new firmware to address the issue.

This issue is specific to Dell OptiPlex 7080 Micro UC-ENGINES currently being used with Crestron Flex systems. The problem was traced to a flash memory management error specific to the solid-state drives in select Dell OptiPlex 7080 Micro UC-ENGINES. The new firmware corrects the issue and may be pushed immediately through XiO cloud. The fix will soon be available through a Microsoft® Windows® update.

For detailed instructions on manually updating a Crestron Flex system, refer to OLH 1000862.

If you require any assistance, contact Crestron True Blue support.

Your satisfaction and confidence in our product are of the highest importance to us.