Direct guest join issues

Ensure that their Ethernet connection is stable, it should not be losing connection which will ultimately cause issues. Next, perform a basic test by simply joining another Zoom meeting from their Board running Zoom, then perform another test to join a Teams meeting. If the issue persists, I recommend they retrieve the logs and raise a case with Zoom.

However before even deciding to raise a case, here are some helpful resources that may assist:

https://support.neat.no/article/tips-and-tricks-for-zoom-direct-guest-join-to-microsoft/
https://www.youtube.com/watch?v=gALRAEDcEK0&ab_channel=GrahamWalsh